Fractional CTO
- Service catalog review: packaging and pricing your offerings
- Tool stack consolidation, integration and documentation
- Service delivery turnarounds
CompanyCulture × TechnicalOperations
Fractional leadership, workshops and toolkits for MSPs that want their people and their processes pulling in the same direction.
Services
Need someone in the room?
I work directly with MSP owners and managers to fix the people and process problems behind the tickets, and build the fix into how your shop actually runs.
Fractional CISO
- Security program leadership for MSPs and their clients
- CMMC, PCI DSS and compliance readiness
- Security assessments
Done-with-you builds
- Interviews with your founders and managers
- A toolkit customized to your stack and culture
- Templates built in your PSA
- Check-ins through your first real run
Speaking & workshops
- Conference keynotes and breakouts on tool stack discipline, culture and security operations
- Leadership and culture workshops for MSP teams
- Peer group and user group sessions
Toolkits
Need it running this week?
The templates and workflows that came out of real engagements. Download, drop in your logo, and go.
New Hire Onboarding Kit
A 90-day onboarding system for MSP technicians: new hire workbook, manager's guide, ConnectWise project template, and the process that ties them together.
Coming soonReturn on Attendance
A printable conference workbook: plan with your team before you fly, capture what matters at the show, and decide if it was worth it. Because SWAG doesn't count as ROI.
DownloadDisaster Recovery Intake Workbook
Hand it to an IT department and get back what you need to write a real DR plan. White-label ready.
DownloadClient Relationship Health Assessment
Score every client relationship before renewal season, not after the cancellation email.
DownloadTicket Timezone Warning
A ConnectWise PSA userscript that warns techs when a ticket contact is outside business hours or on a holiday.
Get it on GitHub
About
Who's behind this?
I'm Jordan Silva. I started on the helpdesk at a small MSP that still supported dial-up, and spent the next twenty years building and turning around managed services teams, from the NOC to the director's chair.
MSP Culture is where I share what worked: treating culture with the same rigor we give a security framework, and running operations so your people actually want to stay.
- CISSP
- C|CISO
- PMP
- GSOM
- GCFA
- GCTI
- GAWN
- CMMC-RP
- GIAC Advisory Board
- Keynote speaker
Now what?
Let's talk shop.
No pitch deck. Tell me what's broken and I'll tell you whether a toolkit, an engagement, or neither is the right fix.